Do you have an easy-to-use method for calculating ROI to sell your customer on your software product or service? Many software vendors don’t realize how critical this is to their sales. Or they don’t know how to properly account for and quantify all the benefits. Ultimately, your customer’s decision to purchase your product is going to come down to the software ROI. It is your job to help them to see it in the best light.
What are the components of a good ROI formula?
Short-Term "Hard Dollar" ROI
First, of course, are any easily quantifiable (hard dollar) benefits that the customer will see within the next 1-2 years. For example, if you have a warehouse inventory management application that will allow your customer to reduce the amount of inventory they have to keep in stock… there is a very straightforward financial benefit that you can quantify and offset against the software license and installation cost.
Remember to include all the relevant financial line items when calculating ROI of the software, including both costs (license fee, etc) and savings (eg, perhaps reduced support):
Longer-Term "Hard Dollar" ROI
Second, if you have a methodology to project those hard dollar benefits out longer to 3-5 years, then by all means include that also. Sometimes calculating ROI over the longer time period requires more assumptions, and the customer’s business can change in that timeframe, so that may be less convincing to the customer. But make sure you include it all if you can.
Quantifying Soft Benefits
Third are the soft benefits. These are the customer benefits that come from using your software (from your value proposition) that may not be as straightforward to quantify in calculating ROI. You should include those, but how you do so will depend on your judgment of how your customer will respond to them. If you have a very conservative customer, they may be more convinced by just the hard numbers, with the soft benefits included as speaking or bullet points. They may be suspicious of any attempt at quantifying those benefits as a “sales tactic”. On the other hand, many customers will value an attempt at quantifying the soft benefits, so long as they are clearly separated from the hard benefits, and any assumptions going into calculating the ROI are directly called out.
The important thing is not to try to quantify a soft benefit that is just impossible to quantify with reasonable assumptions – that would simply cast your whole analysis into doubt in the customer’s eyes. If you can’t quantify it without making unjustifiable assumptions, then just leave it as a bullet or speaking point. Perhaps instead you can provide them an example of how another customer achieved this particular benefit, and how it was quantified in that example.
The soft benefits that go into calculating ROI are really going to depend on how your customer uses your software (back to the importance of usage model as we discussed in the business planning section ). Typical areas you want to look for would be:
We have developed a straightforward software ROI formula that can be used as a software/services sales tool for calculating ROI. We will be uploading this ROI calculator soon, so check back often. Please contact us if you are interested in learning more about this tool for calculating ROI and you would like to be notified when it is available.
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